The rise of cloud computing means that many enterprise IT resources have moved out of IT’s control. Indeed, many people went directly to Amazon Web Services, Google, or Microsoft for IT services, bypassing IT altogether.
IT leaders have no one to blame but themselves for this shift. Although there are certainly very responsive IT organizations, many more have not provided solutions at the speed the business needs. When the cloud arose, users took the initiative and solved their own problems. I can’t blame them.