By hbuckley

swktech-want-to-know-more Sage 100 ERP

By Sarah Castorillo

The advancement of technology brings new security threats, but in business, we all try to make sure our systems are secure and safe from possible attacks. Your company has minimized security threats by installing everything from anti-virus software to hardware firewalls, but what happens when your Sage 100 ERP program stops working because your security is preventing it from doing its job? Here are three tips that will help you set up certain security features that will keep you protected but will also allow your Sage 100 ERP system to run as it should.

1. Check your anti-virus software settings

Your anti-virus software uses aggressive scan methods that often mistakenly detect Sage 100 ERP files as viruses. Don’t worry, your ERP files are not filled with viruses. Usually, this anti-virus mistake is what causes slow performance, or issues like Error 12, Error 0, or “invalid handles.” To fix this, the general setting should be to exclude all files with .SOA, .M4T, .M4L, and .PVC extensions from being scanned by your anti-virus software. If your anti-virus software has a feature to scan network files, make sure that is turned off as well.

2. Check your Windows security settings

Third-party anti-virus software is not the only type of security that can affect your Sage 100 ERP processes. Microsoft, the maker of Windows, installs their own set of security features to help protect your computer from attacks—but these features can also pose problems with your Sage 100 system from time to time. Data Execution Prevention (DEP) is a security feature that was first introduced in Windows XP Service Pack 2. This security feature prevents damage to your computer and protects against viruses and threats by monitoring programs that run in your computer. DEP also makes sure that your programs use your computer’s memory safely. If DEP detects that a program is being run incorrectly, it shuts down the offending program—which is sometimes the Sage 100 ERP program that you’re working in. When DEP is turned on, you will want to set it to exclude pvxcom.exe and pvxwin32.exe so that your Sage 100 system can always run properly.

3. Consult with an expert

I always recommend that you have a qualified technician make changes for you so that you avoid running into any problems or inconsistencies. SWK’s Help Desk team is always here to provide assistance to you: Monday through Friday, from 8:30 AM to 5:30 PM Eastern time.

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