Another year end is rapidly approaching. In 2013 the IQMS Professional Services Group (PSG) experienced tremendous growth in personnel, capabilities and structure. Compared to 2011 the IQMS Professional Services Group (PSG) has grown close to 400%. These team members help new and existing customers implement and expand the use of EnterpriseIQ (EIQ). In 2013 alone, we more than doubled the PSG personnel through new hires and internal transfers.
Several new positions were created this year to provide better service to our customers, set a foundation to handle future departmental expansion and provide career growth opportunities.
- Senior Implementation Lead (aka Team Lead) – these are IQMS consultants that have Lead dozens of IQMS implementations over the years. This in-office position leads a team of 8-12 Application Specialists or field consultants that are the “boots on the ground”. This role has proved to be an excellent resource for customers by augmenting the field personnel when needed. They also have been critical with our new employee onboarding process.
- Senior Application Specialists – these are the folks that tackle the larger multi-site ERP implementations. Like the leads above, they have lead dozens of implementations over the years.
- Senior Application Analysts – this crew is brought in to analyze complex business processes to see if existing EIQ functionality fit or if enhancements are required. They are the experts on new advanced functionality and augment field consultants with implementation support of this functionality.
- Implementation Support Specialist – this role provides support services for our field personnel and customers that are in active implementations. This is a brand new role in 2013 that is turning into a valuable resource for our field team to take on report writing, testing, label development and set up functions. They also conduct frequent follow up calls with our customers that are in active EIQ implementations.
In 2013, we have bolstered our group with more resources that have accounting backgrounds. This not only gives us more capacity to help existing customers advance their use of the IQMS accounting modules, but also allows us to take a team approach to an ERP implementation. Teams of 3-5 IQMS PSG employees work with the customer to bring them live on EIQ. Teams are typically comprised of the following personnel:
The team implementation approach brings in the specific SMEs in when they are needed which aides in keeping implementations efficient and on time.
Overall 2013 has been a great year for IQMS and the Professional Services Group and we are well positioned to continue the growth into 2014.